Last Updated: August 13, 2025
Welcome to marlenesaiz.com. By using our services and making a booking through our website, you (“the Client”) agree to comply with and be bound by the following terms and conditions:
1. Booking Process
-
1.1. Booking Request: All bookings begin with a request submitted by the Client through our official channels (website, email, etc.). This request does not constitute a booking confirmation.
-
1.2. Notification and Evaluation: Once your booking request has been received, our team will review it. We reserve the right to accept or reject any booking request at our sole discretion, based on availability, the information provided, and other relevant factors.
-
1.3. Booking Confirmation: The booking will only be considered confirmed when you receive an explicit acceptance notification from marlenesaiz.com. If your request is rejected, we will notify you through the same channel.
2. Payment and Refund Policy
-
2.1. Payments: To confirm an accepted booking, the Client must make the corresponding payment according to the instructions provided in the acceptance notification.
-
2.2. No Refund Policy: Once the payment has been made and processed, it is non-refundable under any circumstances. By completing the payment, the Client irrevocably accepts this condition. We recommend that our clients be fully certain of their dates and plans before proceeding with payment.
-
2.3. Cancellations: Due to our strict no-refund policy, the cancellation of a booking by the Client—regardless of the reason or the advance notice given—will not entitle the Client to any refund of the amount paid.
3. Client Obligations
-
The Client agrees to provide true and complete information during the booking process.
-
The Client must comply with all rules and regulations associated with the booked service or property.
4. Changes to the Terms
-
We reserve the right to modify these terms and conditions at any time. Changes will take effect immediately upon being posted on our website.
5. Contact
-
For any questions regarding these terms, you may contact us at: marlene.r.state@gmail.com
Privacy Policy
Last Updated: August 13, 2025
At marlenesaiz.com, we respect your privacy and are committed to protecting your personal data. This policy describes how we collect, use, and protect the information you provide to us.
1. Information We Collect
We collect the following data to manage your booking:
-
Identification Data: First name, last name, address.
-
Contact Data: Email address, phone number.
-
Booking Data: Requested dates, specific details of your request.
-
Payment Data: Your credit/debit card or payment account information is processed directly by our secure payment service providers (e.g., Stripe, PayPal). We do not store your full card details.
2. How We Use Your Information
Your data is used for the following purposes:
-
Processing Your Booking Request: We use your contact information and booking details to review and respond to your request.
-
Communication with You: To send you an acceptance or rejection notice of your booking, as well as any other relevant service-related communication.
-
Payment Management: To process payment for the confirmed booking through our payment gateways.
-
Legal Compliance: To fulfill our legal and tax obligations.
3. Who We Share Your Information With
We do not sell or rent your personal data. We only share your information with:
-
Payment Service Providers: To securely process transactions.
-
Legal Authorities: If required by law or to protect our rights.
4. Data Security
We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at: marlene.r.state@gmail.com
6. Contact
If you have any questions about our privacy policy, you may contact us at: marlene.r.state@gmail.com